How has your replacement phone performed? Was it a "Like New" phone? I'm curious as I have to send mine back as well. Had this happen to me as well it got found in verizon receiving and they never reported it to the proper ones.. Give them the FedEx tracking number. Didn't Verizon sent you the return label they should know who got it. Originally Posted by CMRobinson.
This is happening to me too! I keep getting the stupid text to send it back and I did a while ago. If they charge me I will lose it! If it hasn't been scanned into the Verizon system by the guys at the wharehouse I sent my replacement out on a Sat I started recieving the texts on Monday. By Tues the phone had been delivered to them and the texts stopped. Remember just cause you send it out through fedex Don't fear, a solution is here!
How to get your FedEx tracking number without calling Verizon
I went through this issue three times, yes three times they reported me not returning the phone. If you see a charge on your bill, call them up and they will open an internal investigation. Verizon has all the tracking numbers on file, even the one from your house back to the shipping center. The agent can pull up that tracking number and plug it in to fedex to verify it was delivered. If that is the case, they go search the warehouse for the phone, and usually give you a call the next day saying they found it.
2 Ways to Track Verizon Phone
Instead they just use the extra amount you paid and credit you for it on your next bills. If you have any questions let me know.
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Here is what went wrong. I have had this happen every time I send a phone back. Their return service area is terrible.
This Company Can Find Stolen Smartphones (If Only AT&T, Verizon And Sprint Will Let It)
I called the Verizon Corporate "Executive Response Team" at and I talked with a very nice lady, she referred me to the Verizon Wireless "Executive Response Team" She told me she would email them and have them contact me. It is clear that no one in Verizon knows how their own phone return system works? I asked Wendy to fix this, she said she will have to investigate again and that Verizon would not credit my account until they found the phone.
Sorry, but that was the last straw! You have to be kidding me. At this point, I attempted to contact any Verizon Executive Corporate or Wireless that I could find an email address for. I sent a copy of this information to at least 30 top Verizon Executives. Out of all the requests I made, only one person replied, that would be Bob Mudge, President — Consumer and Mass Business Markets Bob is a very nice man and said he would forward this to the correct person at the Wireless division and that he would also seem that this was resolved.
In his response, he copied Daniel S. Yes, the same Wendy as before. WENDY said that now they have suddenly found the empty phone box at the warehouse.
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The box was still sealed and was empty? My postal receipt has the weight of the box on it when shipped, My Guess is from the Verizon warehouse? Wendy said there is nothing else Verizon can do about this. I asked who else I can talk to, she said she was the final word on this. I Guess will have to go file a police report on the stolen phone, contact the post office and FedEx and inform them. I would hope Verizon will provide the information on who's account this phone is still active? My Guess it is not in my home state even?
Verizon will launch a criminal investigation and figure out who is stealing their phones? Unfortunately, I am not alone in this problem, Just Google "Verizon Lost My Phone" and you will see this is a systemic problem at Verizon Wireless" Lots of these same type of problems are actually posted on Verizon's own support Forums. Review is a subjective opinion of poster. Was told at the store to print label at home but kept checking on the website but the status is still processing.
Called the customer service and was told to be sent one but nothing came so I had to make another call and wait again. I have spent 2full days trying to get a return label. I have been jerked back and forth from sales to customer service. This is an all out total LIE!!! This is why Verizon is going under, they have no values, they Lie, they cannot be trusted and I will make sure they word gets out.
God I was afraid of this, after speaking to 4 incompetent Verizon employees with multiple explanations. I just received a defective phone and want to send it back for a simple refund, but I may be in a fight to life. If I'm lucky enough to simply get a refund, I'm going to cancel my service while I'm still lucky. I shipped my iPad because I was having issues in the box usps provided me. I dropped the box off and handed it to usps myself. After multiple Verizon reps not returning my call I finally find out today the box was delivered to Verizon empty!?!!?!
This is happening to me now. I called a few times and they had not received the phone. But Sims card, battery missing, and a bid dent on a metal piece. I was told it was broken when they received it. Yup have had the same problem a yr ago and now again 2 months ago. And have to pay full price for phone and service before they will even buy back the brand new insurance replacement. Timely commentary , For my two cents , if your business is interested a FedEx SmartPost Label Spec Guide , my boss came across a fillable document here http: I returned a phone and got the confirmation that they had received the phone and now they say that they don't have the phone.
Financial services says it shows in the system that the phone was returned. Another division says they did not get that device number returned. Doesnt matter what i do or say, management or not, nothing happens. They found my "lost phones" in their warehouse however never refunded me my money, and because theres a balance, they suspend my account every month. We should all make a class action suit against Verizon wireless. I too have been looking into a class action suit. My husband and I edged up and verizon lost both our phones even though our tracking number said it was delivered to Fort Worth TX.
Verizon didn't care even though we called them probably 6 times regarding the issue. They are scamming and making a ton of money ripping people off. And then they know if you choose not to pay your bill, you won't be able to go elsewhere with an outstanding phone debt. Absolute Software said a standalone kill switch feature would have been free on carrier-approved smartphones. That's because killing the phone prevents them from gathering crucial evidence that could help them recover the device. The company does not yet guarantee that it will replace the stolen phone if it can't retrieve it.
Part 1. Can't Find Your Verizon Phone? Try to Track Your Verizon Phone
If customers keep their stolen phones alive, the company's investigators can track the device via GPS, capture keystrokes and screenshots on the phone, or send a message to the phone notifying its new owner that the device is stolen and to call police. Then, they turn over the results of their investigation to local law enforcement. Law enforcement officials said they're grateful for the company's help because they often don't have the resources to fully investigate thefts.
The number of thefts has since dropped because thieves have learned the equipment is embedded with tracking technology, he said. Police have used the feature to recover dozens of stolen iPhones, but police also say that thieves have found ways to disable the software.
Apple did not respond to requests for comment.
On July 24, Flynn left his Samsung smartphone unattended at a public charging station in a hostel. When he got back five minutes later, his phone was gone, he said. Flynn's was not the only stolen phone to turn up in the Dominican Republic, according to Clapham, of Absolute Software.
The investigation is still ongoing.